Refund policy

RETURN AND REFUND POLICY
Last updated: 6 November 2026

1. YOUR RIGHT TO CANCEL
You have 14 days from the day you, or a person nominated by you, physically
receive the goods to tell us that you wish to cancel your order. You do not have
to give a reason.

To cancel, you must send us a clear statement by email to support@purloop.shop
before those 14 days expire. You may use the cancellation form at the end of
this policy, but you are not obliged to. Sending goods back without telling us
first is not a valid cancellation.

Once you have told us, you then have a further 14 days to send the goods back to
us. These are two separate deadlines and both must be met.

2. CONDITION OF THE GOODS
You may handle the goods only as you would be allowed to in a shop: to check
their nature, characteristics and functioning. You are liable for any reduction
in the value of the goods caused by handling beyond that, and we may deduct that
amount from your refund.

3. RETURN SHIPPING IS PAID BY YOU
You bear the direct cost of returning the goods to us.

Our returns are handled by our fulfilment partner, and the return address may be
outside the European Union. Depending on your country and the service you
choose, returning an item typically costs between EUR 12 and EUR 30. Any customs
duties, taxes or handling fees arising on a return are also your responsibility.

Returns must be sent using a tracked service. Until the goods reach us they
remain at your risk, and the burden of proving that they were sent and when lies
with you.

4. RETURNS MUST BE REQUESTED FIRST
Before sending anything back, contact us at support@purloop.shop. We will issue
you a return authorisation number and the exact return address.

Parcels sent back without a return authorisation number cannot be identified on
arrival. This will significantly delay the handling of your return and we cannot
trace such parcels on your behalf.

5. REFUNDS
We may withhold your refund until we have received the goods back, or until you
have supplied evidence that you have sent them back, whichever happens first.

Once we have received the goods or that evidence, we will refund you within 14
days, using the same payment method you used for the original transaction.

We refund the price of the goods plus the cost of the least expensive standard
delivery method we offer. If you chose an upgraded or priority delivery service,
the extra cost of that upgrade is not refunded.

Optional services that have already been performed by the time your order is
dispatched are not refunded. This includes Priority Processing.

We may reduce your refund by any amount reflecting a reduction in the value of
the goods, as described in section 2.

Please remember that your bank or card issuer may need additional time to post
the refund to your account.

6. PARTIAL RETURNS AND BUNDLES
Where you bought a multi-item bundle at a discounted bundle price and return
only part of it, the refund is calculated on the actual discounted price paid
for the returned item or items, not on the single-item price. If returning part
of a bundle means the remaining items no longer qualify for the bundle
discount, the difference is deducted from your refund.

7. FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order on arrival and contact us as soon as possible if an
item is faulty, damaged or not the item you ordered. Please include photographs
showing the whole item and a close-up of the problem.

Where an item is faulty, damaged or incorrect, we cover the cost of returning it
and your statutory rights are unaffected by anything in this policy. Where you
are acting as a consumer in the European Union, you have a statutory right to
goods that conform to the contract for a period of two years from delivery, and
nothing in this policy limits that right.

8. PRE-ORDER ITEMS
A pre-order may be cancelled at any time before it is dispatched, for a full
refund, by emailing support@purloop.shop. Once a pre-order has been dispatched,
section 1 applies from the day you receive it.

9. EXCEPTIONS
The right to cancel does not apply to goods made to your specifications or
clearly personalised, to sealed goods which are not suitable for return for
health protection or hygiene reasons once unsealed, or to goods which by their
nature become inseparably mixed with other items after delivery.

10. BEFORE YOU OPEN A DISPUTE
If anything about your order, your tracking or your refund is unclear, please
contact us at support@purloop.shop first. Most issues are resolved within one or
two working days. Opening a dispute with your bank or payment provider before
contacting us usually delays the resolution rather than speeding it up.

11. MODEL CANCELLATION FORM
Complete and return this form only if you wish to withdraw from the contract.

To: Purloop, Giedrius , Dragunu g. 15, Klaipeda, Lithuania,
support@purloop.shop

I hereby give notice that I withdraw from my contract of sale of the following
goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: