Shipping policy

SHIPPING POLICY
Last updated: 6 November 2026

Thank you for shopping with Purloop. Please read this policy carefully before
placing your order. By completing a purchase on our site, you confirm that you
have read, understood and agreed to the terms below.

ORDER PROCESSING TIME
Orders are processed within 1 to 2 business days of purchase, excluding weekends
and holidays. This does not apply to pre-order items, which are covered below.

PRE-ORDER ITEMS
Some or all items on our site may be listed as Pre-Order. If you purchase a
pre-order item, please note:

- You are reserving early access to a limited, upcoming batch of the product
  before it has been made.
- Your payment method is charged in full at the time of checkout, not when the
  item ships.
- The estimated ship date shown on the product page is our best estimate based
  on our production and shipping partners. Production timelines can shift due to
  circumstances outside our control.
- Once your pre-order item has been made, it will be shipped within the standard
  shipping timeframes listed below.
- If the estimated ship date changes significantly, we will notify you by email.
  You may cancel your pre-order for a full refund at any time before it ships.

SHIPPING TIMES AND DESTINATIONS
- United States: once shipped, delivery typically takes 8 to 16 business days,
  depending on the destination state.
- United Kingdom and European Union: once shipped, delivery typically takes
  10 to 16 business days.
- All other countries: once shipped, delivery typically takes 10 to 25 business
  days, depending on the destination, local customs processing and courier
  network. Please allow additional time for remote or rural addresses.
- These are estimated delivery windows once an order has shipped. They do not
  include pre-order production time or order processing time.
- We are not responsible for delays caused by customs authorities, local postal
  services, severe weather or other events outside our control.

ORDERS WITH MORE THAN ONE ITEM
Orders containing several items may be shipped in more than one parcel and may
arrive on different days. In that case you may receive more than one shipping
confirmation email, each with its own tracking number.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking
information. Please allow up to 48 hours for tracking information to update
after you receive this email.

In some cases a parcel is re-labelled or re-dispatched by our shipping partner
before it reaches you. When that happens, the original tracking number stops
updating and a new tracking number is issued. We will email you the new number.
A tracking number that has stopped updating does not mean your order is lost.

SHIPPING ADDRESS RESPONSIBILITY
It is the customer's responsibility to provide a complete and accurate shipping
address at checkout, including a phone number where required by the carrier.
We are not responsible for orders shipped to an incorrect or incomplete address
provided by the customer.

Address changes can only be made before an order has been dispatched. Once an
order has been dispatched, the address cannot be changed.

If a parcel is returned to us because the address was incorrect or incomplete,
the customer is responsible for the cost of sending the order out again.

PARCELS NOT COLLECTED OR REFUSED ON DELIVERY
If a parcel is returned to us because it was not collected from a pick-up point
within the carrier's holding period, or because delivery was refused, the
customer is responsible for both the original outbound shipping cost and the
cost of returning the parcel to us. Where a refund is due in such a case, those
costs are deducted from it.

CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped internationally may be subject to customs duties, import taxes or
carrier handling fees. These are determined by the authorities of the
destination country and are outside our control.

Where such charges are calculated and collected at checkout, they are shown
separately in your order total and no further payment is required on delivery.
Where they are not collected at checkout, they are the responsibility of the
recipient and are payable to the carrier or the customs authority.

If a parcel is returned to us because import charges were not paid or delivery
was refused, the terms set out under "Parcels not collected or refused on
delivery" apply.

LOST, STOLEN OR DELAYED PACKAGES
Once a package is recorded as delivered by the carrier's tracking system,
Purloop is not responsible for packages that are lost or stolen after that
delivery. Where you are acting as a consumer, this does not affect your
statutory rights.

If your tracking shows a delay or an issue, please contact us at
purloop@outlook.com before opening a dispute or chargeback with your bank or
payment provider. We are always happy to resolve shipping issues directly and
quickly.

QUESTIONS OR ISSUES WITH YOUR ORDER
If anything about your order, tracking or delivery timeline is unclear, please
contact us at purloop@outlook.com before contacting your bank or payment
provider. Most shipping concerns are resolved quickly when we are given the
chance to help. Filing a chargeback without contacting us first usually delays
resolution rather than speeding it up.